Terms of Use

Last updated: 20 June 2026

These Terms of Use (“Terms”) govern your use of the Palora app and website (the “Service”), provided by José Luis Saorín (“we”, “us”). By downloading or using Palora you agree to these Terms. If you don't agree, please don't use the Service.

1. What Palora is — and isn't

Palora provides personal colour analysis and styling guidance for informational and entertainment purposes. It is not professional, medical, dermatological or psychological advice, and its results are suggestions, not guarantees. Always use your own judgement.

2. Licence

We grant you a personal, non-exclusive, non-transferable, revocable licence to use Palora on Apple devices you own or control, in line with the Apple Standard End User Licence Agreement, which applies to the app and is incorporated here by reference. You may not copy, modify, reverse-engineer, resell or abuse the Service or attempt to circumvent its security.

3. Your content

You keep all rights to the photos you provide. You confirm that you have the right to use any image you upload (use only your own photos, or photos of people who have agreed). You grant us a limited licence to process your photos solely to deliver your analysis, as described in our Privacy Policy.

4. Subscriptions, free trial & auto-renewal

Your colour analysis is free. Palora Premium is offered as an auto-renewable subscription (weekly or yearly), which may include a 3-day free trial.

Payment is charged to your Apple ID at confirmation of purchase.
The subscription renews automatically at the same price and period unless cancelled at least 24 hours before the end of the current period.
Your account is charged for renewal within 24 hours before the end of the current period.
If a free trial is offered, any unused portion is forfeited when you purchase a subscription.
Manage or cancel your subscription in your device's Settings → Apple ID → Subscriptions.
Prices are shown in the app in your local currency and may vary by region.

5. Refunds

Purchases are processed by Apple, and refunds are handled under Apple's policies. We can't issue refunds directly; request them via reportaproblem.apple.com.

6. Acceptable use

You agree not to use the Service unlawfully, to upload content you don't have rights to, to harass others, or to interfere with or attempt to abuse our systems or AI infrastructure.

7. Intellectual property

The Service, including its design, software, text and branding, is owned by us and protected by law. These Terms don't transfer any of our intellectual property to you.

8. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, to the fullest extent permitted by law. We don't warrant that results will be accurate, uninterrupted or error-free.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from your use of the Service. Nothing in these Terms limits liability that cannot be limited under applicable law (including your statutory consumer rights).

10. Apple

Apple is not a party to these Terms and is not responsible for the Service. Apple is, however, a third-party beneficiary of these Terms and may enforce them. Any app-related support is provided by us, not Apple.

11. Termination

You may stop using Palora at any time by deleting it. We may suspend or end access if you breach these Terms.

12. Governing law

These Terms are governed by the laws of Spain, without prejudice to mandatory consumer-protection rights you may have where you live.

13. Changes & contact

We may update these Terms; the “last updated” date will change and material updates will be surfaced in the app. Questions: [email protected].